OSCC Dashboard2.2.12 - App Store
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Publisher Description
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are - at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Version History - better support for dark theme 2.2.12 01/22/2024 - new icons same as OpenScape Contact Center V11 2.2.11 01/18/2024 - private policy update
- ssl connection now default 2.2.10 09/02/2020 -renamed from Supervisor to Dashboard 2.2.9 05/16/2016 - optimized for iOS 9 2.2.8 01/27/2016 - different improvements 2.2.7 10/23/2014 -prepared for iOS 8 2.2.6 10/04/2014 - count label in contacts summary bar chart
- synchronize realtime value names with OSCC manager application 2.2.5 06/04/2014 -bugfix when no agents or queues configured for user 2.2.4 05/19/2014 - bugfix in chart component 2.2.3 05/10/2014 -new chart library 2.2.2 04/14/2014 -new screenshots 2.2.1 03/31/2014 - all columns sortable in iPad version 2.2 02/06/2014 - page scroll indicator in summary view 2.1 01/06/2014 - summary view with charts
- new grid component for iPad with resize, reorder and sortable columns 2.0 12/25/2013 -new company brand Unify 1.0.2 11/29/2013 - new function: change agents routing state 1.0.1 08/16/2013 1.0 08/10/2013
About OSCC Dashboard
The company that develops OSCC Dashboard is Mitel Networks Corporation. The latest version released by its developer is 2.2.12.
To install OSCC Dashboard on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-13 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the OSCC Dashboard as malware if the download link is broken.
How to install OSCC Dashboard on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the OSCC Dashboard is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After OSCC Dashboard is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 2.2.12
posted on 2026-10-13
Version History - better support for dark theme 2.2.12 01/22/2024 - new icons same as OpenScape Contact Center V11 2.2.11 01/18/2024 - private policy update
- ssl connection now default 2.2.10 09/02/2020 -renamed from Supervisor to Dashboard 2.2.9 05/16/2016 - optimized for iOS 9 2.2.8 01/27/2016 - different improvements 2.2.7 10/23/2014 -prepared for iOS 8 2.2.6 10/04/2014 - count label in contacts summary bar chart
- synchronize realtime value names with OSCC manager application 2.2.5 06/04/2014 -bugfix when no agents or queues configured for user 2.2.4 05/19/2014 - bugfix in chart component 2.2.3 05/10/2014 -new chart library 2.2.2 04/14/2014 -new screenshots 2.2.1 03/31/2014 - all columns sortable in iPad version 2.2 02/06/2014 - page scroll indicator in summary view 2.1 01/06/2014 - summary view with charts
- new grid component for iPad with resize, reorder and sortable columns 2.0 12/25/2013 -new company brand Unify 1.0.2 11/29/2013 - new function: change agents routing state 1.0.1 08/16/2013 1.0 08/10/2013
version 2.2.12
posted on 2024-01-22
Jan 22, 2024
Version 2.2.12
- better support for dark theme
version 2.2.12
posted on 2024-01-22
- better support for dark theme
version 2.2.11
posted on 2024-01-18
Jan 18, 2024
Version 2.2.11
- new icons same as OpenScape Contact Center V11
version 2.2.10
posted on 2020-09-02
Sep 2, 2020
Version 2.2.10
- private policy update
- ssl connection now default
version 2.2.9
posted on 2013-08-10
Disclaimer
Official App Store Link
We do not host OSCC Dashboard on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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